Salesforce Developer

5 - 8 Years
Bengaluru

Job Description

We are looking for talented and experienced engineers to join our team. If you are a problem solver and enjoy working on an exciting and fast-paced environment, this may be the perfect opportunity for you to join us and take your career to the next level.

Responsibilities
Communicate effectively with customers, including expectations for callbacks and follow-up on their issues.
Handle technical issues of different complexity and help other members of the team.
Collaborate with other support teams, Engineering and other internal departments to help resolve critical issues.
Cross train on multiple technologies to effectively build and support product/technology portfolio.
Troubleshoot, diagnose & resolve customer issues independently, making use of the resources available to you.
Keep all the ongoing cases documented and up to date in the case management system.
Promote and maintain a high quality, professional, service orientated Cervello image amongst internal and external customers.
Works in adherence to defined processes and procedures implemented in the organization
Maintain and continually upgrade technical understanding of products and technologies.
Build and maintain solid working relationships with the members of the team.
Write and/or edit knowledge articles for every issue resolved.

Desired Skills & Experience

Required

One or more Salesforce.com certifications (ADM-201, Sales Cloud, Service Cloud, DEV-401)
Customer relationship management (CRM) application experience (e.g. Salesforce, Siebel, Eloqua, Marketo) as well as integration tools (Pervasive, Informatica, Boomi)
Apex development skills including triggers, web services and VisualForce integration
VisualForce development
Salesforce integration skills including with third-party ERP systems
Strong development skills and an ability to deliver customer driven solutions
Strong communication skills, both written and verbal
College degree

Preferred

Two+ years of development experience with Java, .Net, JSP/ASP
One or more salesforce.com certifications (ADM-201, Sales Cloud, Service Cloud, DEV-401)
BA in Computer Science or related field

Location
Bangalore

Salary: Not Disclosed by Recruiter

Industry:KPO / Research / Analytics

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:Voice

Role:Assistant Manager/Manager-(Technical)

Keyskills

Desired Candidate Profile

Please refer to the Job description above

Company Profile

HuQuo Consulting Pvt. Ltd.

Huquo
View Contact Details+

Contact Company:HuQuo Consulting Pvt. Ltd.